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Frequently Asked Questions

We'd love to answer any questions you may have, so if you don't see an answer here, please reach out to and we will get right back to you!

Sounds like a great idea and I need this service!  How do I get onboarded?

You can set up a short call with us here and we can walk you through it or download our app from the Shopify App Store and ENABLE Trouble Tracker and/or Chargeback Resolver.

Does Chargeback Resolver work with any payment processors?

Yes, we are currently set up to work on Shopify, Stripe, PayPal, Sezzle and others! If you’re interested in using Chargeback Resolver on another platform, please send your request to

Is there any app to install or software I need?

We have a Shopify App!

What if I don’t have any current fraud issues or disputes outstanding?

That’s great! We think getting set up before trouble starts is a great idea.  

What if I have disputes currently Open that I want Chargeback Resolver to work on?

Also great! Let us get started to help you deal with this immediately once you have downloaded the app and Enabled the Chargeback Resolver service.  

Trouble Tracker sounds really interesting for my shop, any more information?

Our product, the Trouble Tracker, is live and helping merchants hunt down bad customers before their impact your store and fulfillment.  Send us a note at and let us know you want more information or download our app and let's get going!

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